Most Frequently asked Questions 2023
Most Frequently asked Questions
Not sure about something ?
Please see below a list of Questions and Answers to assist you with any questions you may have during your representation with Oncue
Q. Trouble logging into my Portfoliopad casting account
A. If you are having difficulties logging in, please check you are following the below as per the instruction on your Welcome to Oncue email;
- Ensure you are on your computer not your phone or tablet
- Click onto www.portfoliopad.com
- Do not use the app
- Use the Talent Login in which is the middle tab
- Ensure to use the login details that have been provided to you for your portfoliopad profile
- If you have lost that information, you can simply click on forgot password
- Enter your email address and the agency no 10284
- Check your inbox for your password, please check your spam / junk folder if you have not yet received this
Q. Trouble logging into my Casting Network Profile
A. Your username is your email address. If you have forgotten your password, simply click on forgot password. If you are still having problems, simply contact support@castingnetworks.com.au
Q. How do I complete my Portfoliopad Profile
Simply click on the link below and follow the easy step by step video instructions
Q. How do I add more photos or delete my selfie photo from Casting Network
A. As per the instructions, you only receive 2 x FREE photos on your basic profile. We do put in BOLD Highlight NOT to add any selfie or non OnCue Professional, otherwise you will be charged for each additional photo. If you have uploaded any selfie photos, simply email support@castingnetworks.com.au and let them know that you uploaded the wrong photo by mistake. Sometimes you might get lucky and get a really nice customer service person who will delete it for you.
Q. Do I need to upgrade my Casting Network Profile?
A. No, you do NOT need to upgrade your Casting Network’s profile. The Casting Networks will sometimes send you a job, then asks you to click on the link and upgrade your profile to apply. You do NOT need to upgrade your profile at all. Our Casting Department submits you for these roles for you. Simply ignore or delete the emails that you receive from Casting Networks
Q. What is the different between my personal profile and Oncue Profile on Casting Networks.
A. Your personal profile is your profile that you use to log into. The profile that you see with your name and OnCue is the profile linked to OnCue which is what we use to submit you. It is important to note that you make any changes to one profile it does not automatically update on the other profile. Always update the OnCue Profile first. OnCue Talent cannot see your personal profile.
Q. What is the different between my portfoliopad profile and my Casting Networks profile
A. Both software is used by Casting Professionals. We do find that the Portfoliopad profile is generally used for Feature Films and TV Series, where Casting Networks is more used for TV Commericals.
Q. How do I cancel my representation with OnCue and delete my profiles
A. Simply email talent@oncuetalent.com.au and asked to cancel your representation with OnCue.
IMPORTANT NOTE:
It is important to remember to ensure that your 2 x profiles are all completed as we do tend to get talent contact us to remove them as they haven’t received any work and when we look at their profile, they are completely blank and have not completed any measurements, stills, locations etc. Remember we submit you for all roles that you fit the criteria for, BUT if your profile is blank, it is like submitting you for a job with a blank resume. So Please ensure to complete all your profiles. We can submit you all day long, but if you have blank profiles, you simply won’t get booked. Help us, Help you 🙂
YOUR PHOTOS
Q. How long does it take for me to receive my photos
A. As a General rule please allow 14 – 21 business days for these to be sent to your email
Q. Why is there a delay in receiving my photos
A. If there is a delay in your photos, these could be for a number of reasons; a) You have worn white or light coloured clothing, jewellery or nail polish, therefore it takes longer to edit. b) there could be public holidays or production hiatus.
Q. How do I upload photos to my profiles
A. Portfoliopad profile – simply log into your profile using the middle talent login tab. Once you are logged in, go to the 3 lines on the top left hand side, then select upload photos
B. Casting Networks profile – simply log into your profile then go to upload photos.
Q. What do wear for my photos
A. Simply click on the link on how to prepare and what to wear and how to do your hair and makeup
https://mailchi.mp/oncuetalent.com.au/howtoprepareforyourphotos
Q. How do I reschedule my Photo appointment.
A. To reschedule your photo appointment we do require a minimum of 7 days notice otherwise there is a $55 re-schedule fee.
Over 7 Days Notice Reschedule Link
https://form.jotform.com/210288355258864
Within 7 Days Notice Reschedule Link
https://form.jotform.com/220658870363865
Q. Why do my photos look blurry on my Professional Casting Profile.
A. Only Casting professionals as such as your Talent Agent, Casting Directors, Directors and Producers can view your photos as normal hi-res. Otherwise they will show up blurry or pixelated due to privacy and copyright so no one who isn’t a casting professional
Q. How do I order Hi-Res photos
A. Simply click on the link below to order a Hi-Res copy of all your photos for only $30
https://form.jotform.com/210381049270852
Q. How do I send the Casting Director my photos
A. Simply ensure all your professional photos are on your Professional casting profiles. Please do not up any selfies or non-professional photos. If the Direct requests a Self-Take Photo, then you will be sent a request with instructions on how to upload these
Q. How do I take a Self-Take Photo
A. Simply follow the instructions on how to complete your self-take photos
https://oncuetalent.com.au/selftakephotoinstructions/
Q. If I have changed my look how do I change my photo
A. Simply click on the link below to book in for a re-shoot. All talent represented by OnCue can take advantage of having a re-shoot done with a minimum of 7 photos for only $95
Bookings / Auditions
Q. Are there any rules on set that I need to know
A. Simply click on the link below to read the Onset Protocols – The Do’s & Don’t on Set
https://us11.campaign-archive.com/?u=c356a375185cc212d6289acc5&id=8db65efb1a
Q. What is an Availability Check?
A. Availability Checks are an important part of the casting process. If you have received an availability check, Congratulations, this is great news! There are a number of reasons of why you have received this.
The first reason is because either the Casting Director or the Head Talent Agent has already narrowed you down, from your professional casting profile from a specialist brief, and they would like to know if you are available for a particular date
Or there may be more information that they need from you, such as, do you have a full drivers license for a role, or can you eat dairy for an ice cream scene.
Now the first thing you must do BEFORE accepting this availability check, is to look at the brief inside the email and ensure that you meet the criteria.
The second thing is to ensure you are 100% available for the entire day and evening of that date.
Please note: Call Sheets are not sent out till the night before between 4pm to 9pm from the productions. Please do not email or phone to ask Oncue for this earlier, as we simply do not know and won’t know till the Call Sheet is sent out
Q. Why am I not notified if I am unsuccessful for the Availability Check
A. Casting Directors only notified if you are successful. Oncue are not notified if you are not successful.
Q. How do I know if I have been booked
A. When you are booked you will receive an email saying CONGRATULATIONS YOU HAVE BEEN BOOKED. Plus generally an sms to to say the same thing instructing you to check your email and respond immediately. It is important that you reply back to the email to confirm your role on the same day before 4pm as we have to confirm your role to production, otherwise they can book someone else
Q. Why can’t I know the time and location prior to my booking.
A. Generally this is because it depends if all the filming that has been scheduled for the day before has been completed. If it hasn’t they simply re-schedule this to finish filming first thing in the morning so they don’t have to pull down a complete set then create it again. If this is the case, this means that your scene will be pushed back further in the day after they complete the first scenes.
Q. When do we get our start time and details of where we need to be ? Call sheet
A. All this information, including what to wear and bring with you is included on a CALL SHEET. This is sent out to you the night before between 4pm to 9pm. Always ensure you go to the UNIT BASE to sign in first if there is more than one location on the call sheet.
Q. How do I do a Self Take Audition
A. Simply click on the link below on a guide to do a Self Take Audition from home
https://us11.campaign-archive.com/?u=c356a375185cc212d6289acc5&id=7f09d1a7ca
Q. What is a Go-See
A. A go-see is where you literally go and see /meet with the Casting Director. These are usually held prior to a large production starting. Generally you usually apply, then the Casting Director makes their selection on who they would like to meet in person. When you arrive you will complete a talent form and usually there is someone there from wardrobe that will take your measurements on the day as well. Ensure to have fitted clothing like singlet / t-shirt and fitted jeans or leggings. Long hair must be cleanly washed and out and ladies must have light natural makeup on.
Q. What is a HOLD booking ?
A. This means that you have been approved by the Casting Director, however they are either waiting on the final approval from the Director or client. You must keep this date on HOLD and not book anything else on this date until you are either released or moved to a BOOKED status.
Q. What is a RECALL booking?
A. This means that you have already been on set and you have been RECALLED back to set to either re-shoot some of the scenes or it is a continuity on from the previous scene. It is extremely important that you always make a huge effort to ensure you are available for this RECALL date.
Additional
Q. How do I get paid
A. Always remember to take your tax and super details with you to complete your form on arrival to set and they will ask you to complete a form there. Always put ONCUE TALENT as your agency on your form and do not put your Bank details.
Once your tax and super is paid, then your paid slip and the net amount is sent to Oncue where the agency commission is taken out and then paid to you.
If you are under 18 years of age and do not have a tax file number, always complete the form in the child’s name, then tick the box that you are under 18 years of age. In the box where you normally put your tax file number, simply put the number 3 in all the boxes.
If you do not have a super fund, simply complete the form and tick the box that you would the employer to set up a default account.
If you can’t remember your super details, you can do the same thing then once you receive your details you can rollover your super into the one account.
Your bank details should be entered in the bank section on your portfoliopad profile. If you are not sure where to put this, then simply go back to the instructions on how to complete your profiles.
Q. How long does it take to get paid ?
A. Please note that it is the production company that is the employer and who pay you NOT Oncue.So if there is any delays, this is generally coming from the production company, unless you have not provided your bank details to Oncue.
TV Series and Feature Films are generally 2 – 6 weeks.
TV Commercials are generally 4 – 8 weeks
Please note this is a general rule once all tax and super forms have been correctly completed by talent.
Q. Do you offer Training Courses ?
A. OnCue do not run any Actor Training Courses as we are a Talent Agency only. However we do forward / pass on any training courses from reputable Training institutes or Casting Directors that are promoted to Oncue.
Q. What else can I do to be considered for Roles?
A. The best advice is to go back through your profiles with the instructions and double check you have completed anything
Q. How do I do a Self Profile Check?
You can simply do a SELF-CHECK as per the checklist below on Step 6
https://oncuetalent.com.au/welcometooncue/
Otherwise you can view them below
STEP SIX – DOUBLE CHECK YOUR PROFILE
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To ensure you get the best possible opportunity to be booked for work, please complete all the required fields BOTH of your profiles. Portfoliopad Profile
Casting Network Profile
Q. I am moving interstate, how do I change the location on my profile? A. On your Casting Network profile, you can simply do this yourself. Log into your profile and then go to the location and change your location. Please ensure to only have one (1) location only on your casting networks profile and no additional locations. Then go to the top and edit your name and put one of the following locations on the end of your surname – either SYD, VIC, QLD, SA, WA or TAS. Then email talent@oncuetalent.com.au so we can change the location from the backend on your portfoliopad profile |