OnCue Talent

Terms & Conditions

 

OnCue Talent Terms and Conditions and Refund Policy

 

OnCue Talent – Terms & Conditions & Refund Policy

 

Important Summary
OnCue Talent does not charge joining or membership fees. Fees paid relate to professional services, including the configuration and ongoing management of
your casting profile, which commences once setup begins and is non-refundable except where required by Australian Consumer Law. OnCue Talent acts as a talent agency and cannot guarantee work. A commission of up to 10% applies to work booked through the agency. Representation may be suspended or terminated at OnCue Talent’s discretion. Additional state-based rules may apply depending on where you are located or engaged for work. Full details are set out below.

 

Terms & Conditions of Representation

Upon registration with OnCue Talent, you agree to the following Terms & Conditions:

 

 

 

1. Professional Conduct

You agree to:

  • Act professionally at all times while on set
  • Arrive on set on time as instructed by the production company
  • Wear closed-in shoes on set unless otherwise directed by
    production
  • Follow all reasonable directions given by OnCue Talent and the
    production company

Failure to meet professional standards may
result in suspension or termination of representation.

 

 

2. Representation & Profile Accuracy

You agree to:

  • Give permission for OnCue Talent to represent you and submit
    your profile for roles you meet the criteria for
  • Ensure your online profile details remain accurate and current
  • Ensure any images used on your profile are a true
    representation of your current appearance
  • Not upload non-professional images or personal contact details
    to your profile unless requested by your Talent Agent
  • Maintain a valid mobile phone number (with messaging enabled)
    and email address

 

 

3. Eligibility to Work

You acknowledge that:

  • To be represented and to complete work, you must be an
    Australian resident or hold a valid Australian working visa
  • If you are over the age of 18, you must hold a valid Tax File
    Number (TFN) for Feature Film and Television work
  • Certain Commercial, Corporate, or Promotional roles may require
    an Australian Business Number (ABN)

 

 

4. Casting Profile Fees

You acknowledge and agree that:

  • OnCue Talent does not charge any joining or membership
    fees
  • A fee is payable for the configuration and establishment of
    a professional casting profile
  • This fee relates to the setup and configuration of one
    casting profile     by OnCue Talent
  • Any additional profiles created on other platforms are the
    responsibility of the talent unless otherwise agreed in writing

OnCue Talent may, from time to time,
introduce additional fees relating to profile maintenance, updates, renewals,
or ongoing services. Any such fees will be disclosed prior to being charged.

Once casting profile configuration or
maintenance services have commenced, all applicable fees are non-refundable,
except where required by Australian Consumer Law.

 

 

5. Commission & Fees

You agree that OnCue Talent will charge a
commission of no more than 10% of the gross fee earned for any Film,
Television, Commercial, or related performance work.

Where state or territory legislation
imposes a lower maximum commission or fee, commissions will be capped at the
maximum amount permitted by law.

 

 

6. Payments

You acknowledge that:

  • Production companies are responsible for payment of wages, tax,
    superannuation, and any statutory entitlements
  • Once payment is received by OnCue Talent, the applicable
    commission is deducted
  • The remaining balance is paid directly into your nominated bank
    account
  • A payment advice and breakdown will be provided via email

 

 

7. Payment Responsibility

You remain responsible for payment of all
fees properly charged in accordance with these Terms & Conditions,
regardless of whether a payment is processed, declined, delayed, or reversed by
a financial institution or payment provider.

OnCue Talent reserves the right, where
permitted by law, to suspend services or recover outstanding amounts where
payment has not been successfully completed.

Nothing in this clause limits or excludes
any rights or remedies available under Australian Consumer Law.

 

 

8. Media & Promotion

You agree that your images, likeness, and
testimonial comments may be used on OnCue Talent’s website and social media
platforms for promotional purposes.

 

 

9. On-Set Rules & Conduct

You agree that:

  • Alcohol or illegal drugs are strictly prohibited before or
    during work, including breaks
  • Harassment of any kind toward OnCue Talent staff, fellow
    talent, or clients will not be tolerated
  • Cameras, including mobile phone cameras, are strictly
    prohibited on set unless authorised by production
  • Personal belongings brought onto set are your own
    responsibility

Breaches may result in removal from set,
non-payment, and/or termination of representation.

 

 

10. Exclusivity

You confirm that you are not exclusively
represented by another agency.

If another agency is entitled to commission
for work booked and completed through OnCue Talent, that commission will be
deducted from your earnings.

 

 

11. Scheduling

OnCue Talent reserves the right to cancel
or reschedule Information Sessions, appointments, or services where required.

 

 

12. Communications

You agree to receive phone calls, text
messages, and emails from or on behalf of OnCue Talent, including but not
limited to:

  • Information Session reminders
  • Representation discussions
  • Booking confirmations and role notifications

 

 

13. Jurisdiction-Specific
Acknowledgements

Queensland-Based Talent

If you are ordinarily resident in
Queensland or primarily engaged by OnCue Talent for work performed in
Queensland, you acknowledge that:

  • The engagement of performers’ representatives in Queensland is
    regulated under applicable Queensland legislation
  • You have been advised that further information regarding
    performers’ agents and their obligations is available through Queensland
    Government and Fair Trading resources
  • You agree to engage with OnCue Talent in accordance with the
    applicable Queensland regulatory framework

Relevant information may be accessed at:
https://www.qld.gov.au/law/fair-trading/industry-codes/entertainment-industry

 

 

New South Wales-Based Talent

If you are ordinarily resident in New South
Wales or primarily engaged by OnCue Talent for work performed in New South
Wales, you acknowledge that:

  • The engagement of performers’ representatives in New South
    Wales is regulated under the Entertainment Industry Act 2013 (NSW)
  • You have been advised that an Information Sheet outlining your
    rights and obligations is available and forms part of your engagement with
    OnCue Talent
  • You agree to engage with OnCue Talent in accordance with the
    applicable New South Wales entertainment industry laws

Relevant information may be accessed at:
https://www.fairtrading.nsw.gov.au/industry/entertainment-industry

 

 

14. Breach of Terms

Any breach of these Terms & Conditions
may result in suspension or termination of representation at the discretion of
OnCue Talent.

 

 

15. Termination of Representation

OnCue Talent reserves the right to suspend
or terminate representation at any time, with or without notice, at its sole
discretion.

Termination of representation does not
entitle the talent to any refund of fees already paid.

 

 

16. Profile Information and Disclosure

You consent to OnCue Talent collecting, storing and using the professional profile and contact information you provide, including your name, photographs, age or age range, physical measurements, skills, residential address and contact information, for talent representation, casting, availability checks, bookings, profile administration, communications, payment administration and enforcement of these Terms & Conditions.

You consent to OnCue Talent sharing relevant casting profile information with casting directors, production companies, advertising agencies and prospective clients for casting, representation and booking purposes.

OnCue Talent will not ordinarily disclose your residential address, personal email address, personal telephone number, banking information or payment information to prospective clients, except where reasonably required for a confirmed engagement, with your further consent, or where required or authorised by law.

 

 

17. Racial, Ethnic and Cultural Information

Providing information about your racial, ethnic or cultural background is voluntary.

Where you voluntarily provide this information, you expressly consent to OnCue Talent collecting, storing, using and sharing it with casting directors, production companies, advertising agencies and prospective clients, but only where relevant to casting, talent representation or booking opportunities.

 

 

Refund Policy

OnCue Talent does not charge any
joining or membership fees.

All services provided by OnCue Talent are
considered professional services.

Casting Profile Configuration & Maintenance Fees

This section applies to fees charged for
the configuration, establishment, or ongoing maintenance of a
professional casting profile, where applicable.

Fees paid for these services are non-refundable
once the service has commenced.

This includes (but is not limited to):

  • Profile setup and configuration
  • Formatting and optimisation
  • Onboarding and database entry
  • Submission readiness
  • Profile maintenance, updates, or renewals

No refunds will be provided for:

  • Change of mind
  • Personal circumstances
  • Dissatisfaction with outcomes unrelated to the service provided
  • Termination of representation

Refunds will only be provided where expressly
required under Australian Consumer Law.

Nothing in this Refund Policy excludes,
restricts, or modifies any rights or remedies available under Australian
Consumer Law.

 

 

Australian Consumer Law

Nothing in these Terms & Conditions or
Refund Policy excludes, restricts, or modifies any rights or remedies available
under Australian Consumer Law.

 

 

Contact Details

If you have any questions, please contact
us:

Sydney: (02)
4731 7000
Melbourne: (03) 9760 2000
Gold Coast & Brisbane: (07) 5519 0000
Email: talent@oncuetalent.com.au

Business Name & Entity
OnCue Talent is a business name operated by Procon Leisure Australia Pty Ltd
(ABN 63 619 215 084).